The Beluga Platform

Integrated Beluga Solutions

Beluga Eats

  • Consumer app

  • Discovery

  • Order

  • Payment

  • Service requests

Beluga Kitchen

  • Restaurant app 

  • Order workflow 

  • Customer service 

  • Menu Management 

  • Reporting 

Beluga Waiter

  • Waiter app 

  • RT diner info 

  • Table service 

  • Order status 

  • Tips tracking 

Beluga Eats

The Beluga Eats mobile app creates rich, informative, and time-saving dining experiences for your guests whether they’re dining in, taking out, or ordering delivery. Available on iPhone and Android phones, Beluga Eats enables your guest to order and pay for food, route the order to the kitchen for preparation, and be kept up to date on the order status via SMS. It also strengthens customer loyalty by making it easier to reorder and pay during future visits. 

For diners, Beluga Eats is also available to your guests as a web app for diners who choose to order and pay through their web browsers instead of the mobile native app.

Features available today in the Beluga Eats mobile app include:

    • Highly branded restaurant experience for browsing the food and beverage menus.

    • User-friendly, dynamic interaction for ordering and paying for food.

    • Organize your menu items with multi-menu and multi-category support.

    • Rich color photos for each menu item.

    • Beluga Popularity IndexTM scores most popular dishes using real-time customer behavioral data.

    • Endless menu with both vertical scrolling and carousel display.

    • Menu item detail page with photo, detailed description, dish ratings and reviews, and Beluga Popularity Index.™

    • Flexible support for both required and optional modifiers as well as item-level descriptions.

    • Pick up time selection (available only for Pick Up Orders).

    • Adjustable fees to offset operating expenses such as credit card processing fees.

    • Customizable Tip options including zero tip.

    • Item-level and order-level diner instructions.

    • Multiple order types for restaurants and hotels including dine-in, takeout, room service, and swimming pool service.

    • Payment wallet with multi-credit card support.

    • Apple Pay and Google Pay support.

    • Credit card processing via Stripe.

    • In-app restaurant service requests from dine-in customers.

    • Continuous SMS communication throughout the dining order lifecycle.

    • Order history that includes previous orders from all Beluga restaurants.

Beluga Kitchen

The Beluga Kitchen suite of restaurant apps provides real-time order management tools, dine-in guest service, operational tools, and back office support for restaurant owners and managers.

Features available today in the Beluga Kitchen iPad app include:

    • Order routing to kitchen for preparation, including order type, order details and modifiers, and any special dish or order-level instructions.

    • Real-time Order workflow management through different states in the order lifecycle.

    • Receipt printer integration.

    • Handle service requests from dine-in guests.

    • Apply refunds when needed.

    • SMS-based communication to guests for order confirmation, cancellation, delays, and refunds.

    • Web-based menu creation and maintenance tools (Menu Builder).

    • Menu Builder delivers full support for menu items, photos, modifier groups, and modifiers.

    • Flexible 86 (pause) support for menu items, order types, and menus.

    • Admin tool to configure restaurant settings including branding, restaurant operating hours, and default prep times.

    • QR code generation for different order types, including specific table and location numbers.

    • Detailed reporting on sales, taxes, and fees.

    • Staff tip reports and waiter attribution.

    • Staff user administration.

Beluga Waiter

Our latest product, the Beluga Waiter mobile app, incentivizes your waiters to provide personalized dine-in experiences to your loyal guests. With Beluga Waiter, your wait staff will finally have a way to be alerted when your most loyal customers enter your restaurant so your staff can provide more personalized hospitality based on her visit frequency, how recently she’s visited, which items she has ordered, how she’s rated and said about specific dishes, and how much she’s spent.

For your waiters and available on iPhone and Android phones, Beluga Waiter is your conduit for knowing who your guests are while also providing incentives for your servers to create the best possible dining experiences for your guests.

Features available in the Beluga Waiter app include:

    • Staff notification when a guest has been seated.

    • Real-time visibility into guest’s restaurant history: dates of visit, order history, favorite menu items, and spend.

    • Real-time visibility into current order.

    • Real-time alerts when guests request service.

    • Real-time tracking of tips earned during the current shift as well as historically.

    • Real-time tracking of incentive bonuses for each Beluga Eats download and purchase.

    • Real-time tracking of pooled tips.

Beluga Digital Restaurant Platform

The Beluga Digital Restaurant Platform is a turnkey solution designed for restaurants who don’t have the time or resources to create and manage their online presence. We help you take control from your diner’s initial Google search results for your restaurant and prominent links to your website and online menu, to your own website and online ordering platform. The Beluga Digital Restaurant Platform helps you recapture those loyal customers who otherwise would end up on 3rd party sites like Yelp, TripAdvisor, unauthorized menu sites, or even delivery apps like DoorDash and UberEats.

Features available with the Beluga Digital Restaurant Platform include:

  • Prominence on Google search results pages in organic search results and in the Local Listings module, including Website, Online Ordering, and Online Menu.

  • Google business profile management.

  • Auto-generated meta tags and descriptions for ranking boosting

  • Recapture loyal customers you’ve lost to expensive 3rd party delivery apps by hosting your own online pickup and delivery capabilities from your website.

  • Inclusion in the Beluga Restaurant Directory.

  • Insights powered by Google Analytics

Let’s Get Started

Want to learn how Beluga can 

- Enhance the personalization of your guests’ dining experiences?

-Grow sales despite your staffing challenges?

-Improve your online presence?

- Recapture your customers from the 3rd party delivery apps and serve them more profitably?

Beluga Kitchen